Microsoft Dismisses Repair Fees On Early Xbox 360s, Acknowledges Quality Problems
9/22/2006 9:47:00 PM
Microsoft today acknowledged what most gamers that bought launch Xbox 360's already knew...there were some major issues with the consoles quality.
Microsoft basically said that any Xbox 360 console on the market that was built prior to January 1, 2006 will have all repair fees waived going forward, and those that had previously paid a fee for repair will be refunded the amount paid.
Read Microsoft's statement below:
Here's Microsoft's statement:
As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it's a higher rate than we are satisfied with. We've made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs.